PRIVACY POLICY

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BOOKING POLICIES

iGo Glamz’s accommodation booking only opens up to 3 months in advance and min 1 week in advance booking. *Subject to availability.

Booking can be done through https://igo.glamz.com.my/stay/

 

CHILDREN

iGo Glamz allows a child up to 6 years old to stay for free using the existing bedding. Individuals age 7 and above are considered as adults, additional pax will be charged accordingly. Both kids and adults are required to present their NRIC upon check-in at iGo Glamz. Shall any guests fail to do so, they will automatically be considered as adults and charged 

 

ADDITIONAL PAX

Additional charges will be incurred for additional pax as per details below per night. The charge will automatically be included upon selection during reservation.  

Charges as below:

Eun: RM50+ (Non- peak) & RM70+ (Peak) per pax. Up to additional 1 pax per zone  

Chingu: RM50+ (Non- peak) & RM70+ (Peak) per pax. Up to additional 2 pax per zone

Eui: RM50+ (Non- peak) & RM70+ (Peak) per pax. Up to additional 2 pax per zone

Jiho: RM70+ (Non- peak) & RM100+ (Peak) per pax. Up to additional 2 pax per zone

Ideun: RM70+ (Non-peak) & RM100+ (Peak) per pax. Up to additional 1 pax per zone

 

*Price inclusive of breakfast, sponge air mattress, blanket, pillow, towel and drinking water.

 

*Non- Peak (Sunday- Thursday, exclude PH eve, PH & school holiday)*

*Peak (Friday- Saturday, include PH eve, PH & school holiday)*

 

ROOM OCCUPANCY

The total number of occupants for each zone shall not exceed the maximum number of occupants permitted for the respective types:

Eun: Maximum 5 pax. Based price is for 4 pax; Additional 1 pax will be chargeable.

Chingu: Maximum 6 pax. Based price is for 4 pax; Additional 2 pax will be chargeable.

Eui: Maximum 6 pax. Based price is for 4 pax; Additional 2 pax will be chargeable.

Hyeon: Maximum 2 pax. Based price is for 2 pax.

Jiho: Maximum 8 pax. Based price is for 6 pax; Additional 2 pax will be chargeable.

Ideun: Maximum 3 pax. Based price is for 2 pax; Additional 2 pax will be chargeable.

 

If you have any questions or clarifications regarding Glamz’s Maximum Occupancy Policy, our staff will be happy to explain in detail. Please also note that iGo Glamz reserves the right to refuse entry to any additional pax exceeding the maximum occupancy allowed for that room type.

 

REQUESTS

All requests entered into the ‘Special Requests’ box on iGo Glamz website are subject to availability and iGo Glamz bears no responsibility should it be unable to fulfil certain requests.

 

CHECK-IN / CHECK-OUT POLICIES

Guests must be 18 years or older with photo identification to check-in. Guests under the age of 18 must be accompanied by an adult. iGo Glamz reserves the right to check photo identification upon request. 

Unless otherwise stated in the specific rate plan terms & conditions, check-in time is after 3:00 PM and check-out time is before 11:00 AM. For early arrival before 2:00 PM, it is recommended to pre-book the zone one day in advance with a full day charge. iGo Glamz may accommodate late check-out after 11:00 AM for an additional fee; subject to zone availability.

 

PETS POLICIES

iGo Glamz is a pet-friendly glamping site. We only allow a maximum of 2 pets per zone.

 

Guests have to adhere to the strict rules.

    • Pets MUST be well trained!
    • Pets MUST be free from ticks and fleas prior check-in to iGo Glamz.
    • Pets may go to the toilet area provided in iGo Glamz. However, all pets are advised to be in diapers at all times.
    • Any “accidents” must be picked up immediately by owners.
    • All Pet owners are to be solely responsible for the safety of their pets and iGo Glamz will not be held liable for any mishaps that might arise due to negligence on the part of pet owners.
    • Pets are not allowed to be left unattended for more than half an hour.
    • Guests must bring the pet’s food & water bowls with you, iGo Glamz will not provide.
    • Guests are responsible for all property damage (including and not limited to accommodation rooms) and/or personal injuries resulting from their pet. iGo Glamz reserves the right to charge the guest’s account commensurate with the cost of any damages.
    • More than 2 pets will consider an additional charge of RM 50 per pet.

 

Do NOT bring your pet if:

    • It never stops barking; never stops whining; chases strangers; bites people; has ticks; NOT well trained.

 

If you do decide to bring your pet and it does NOT meet any of our rules & regulations, you will be asked to leave immediately. Your quoted cancellation fee on your confirmation sheet will be charged.

 

 

GENERAL POLICIES

DAMAGE TO HOTEL PROPERTY

iGo Glamz reserves the right to charge guests the cost of rectifying damage or soiling, caused by accidental, deliberate, negligent or reckless act of the guest to iGo Glamz’s property or structure.

 

PARKING

Guests are advised to park at their own risk at surrounding iGo Glamz.

 

PROHIBITED ITEMS

The following items are not permitted in the iGo Glamz premises:

    • Flammable, explosive or otherwise hazardous materials
    • Objects emitting a foul odour
    • Unregistered firearms or other weapons
    • Objects of an unusually large size or in unusually large quantities
    • Articles related to use in gambling, prostitution, smuggling or other illicit acts
    • Illegal drugs or other articles, the possession of which is prohibited by the laws of Malaysia.


VISITORS

In the interest of your well-being and security, all visitors are required to register at the Front Desk and are requested to leave by 11:00 PM.

 

 

HEALTH AND WELL-BEING POLICIES

EXCESSIVE NOISE AND PARTIES

To ensure all guests enjoy the comfort and safety of the facilities we offer, iGo Glamz upholds a strict zero tolerance policy towards commotion, excessive noise and parties. Any person found to be on our premises creating excessive noise, having a party, exceeding the numbers of permitted guests or otherwise causing a disturbance will be requested to leave iGo Glamz without refund.

 

INAPPROPRIATE BEHAVIOUR

Should any action by a guest, may it be towards our staff or otherwise, be deemed inappropriate by iGo Glamz, or if any inappropriate behaviour is brought to attention, iGo Glamz reserves the right, after the allegations have been investigated, to take action against the guest which may result in, but not limited to, being asked to leave without a refund for any services incurred.


SMOKING AND VAPING

NO smoking and vaping is allowed within the premises.

 

 

PAYMENT POLICIES

CURRENCY AND TAX

All rates are in Malaysia Ringgit. Prices stated in the website are subject to 8% Sales & Service Tax (SST). iGo Glamz reserves the right to change the price without prior notice.

 

ROOM RATE AND CANCELLATION POLICIES

      1. All room rates charges stated inclusive D.I.Y. Adventure Breakfast.
      2. iGo Glamz allows a child up to 6 years old to stay for free using the existing bedding. Individuals age 7 and above are considered as adults, additional pax will be charged accordingly.
      3. Reservation would only be guaranteed on the basis of a full payment confirmed by iGo Glamz and bank in receipt verification.
      4. Amendment/ Cancellation fee: 50% of the total rate of your booking (this is excluding any bank transaction and charges incurred during refund). Booking amendment/ cancellation request via email MUST be made at least fourteen (14) full days before the scheduled check-in date.
      5. No refund will be made for Booking cancellation request/notification less than fourteen (14) full days before the scheduled check-in date.
      6. No-shows or early check-outs will be charged based on zone rate per night.